Sr. Developer, Platform Engineering

📋 Description

• Develop and maintain cloud-based contact center Architect flows, Bot Flows, and Workflows that
• Configure and administer core platform capabilities, including divisions, queues, routing profiles
• Build Data Actions and ServiceNow integrations and other workflow automations that streamline
• Support conversational and agentic AI capabilities, including knowledge surfacing, summarization
• Troubleshoot platform incidents, investigate flow and integration failures, and implement fixes to
• Test and validate automation deployments for accuracy, performance, and production readiness.

🎯 Requirements

• 3+ years of experience with CCaaS, contact center, automation, or similar technology.
• Understanding of AI/NLU fundamentals and conversational design principles.
• Familiarity with REST APIs, JSON, and integration development.
• Proficiency in at least one scripting language, such as Python or JavaScript, for automation and
• Experience or exposure to ServiceNow or other workflow automation platforms.
• Familiarity with monitoring, logging, and observability tools.

🎁 Benefits

• Flexible work options from India, with the role open to candidates based in Chennai, Bangalore, or
• Full-time position within a globally distributed and collaborative technology environment.
• Opportunities to work with AI-powered automation, conversational experiences, agentic AI, and
• Exposure to enterprise-scale contact center and cloud platform capabilities.
• Opportunities to build future-ready technical skills through learning, mentorship, and leadership
• Flexible ways of working designed to support productivity, collaboration, and work-life balance.