Sr. Director, AI Powered Service Delivery & Automation

📋 Description

• Lead AI-powered service delivery transformation: Define and execute the roadmap for AI-driven
• Establish business cases, governance frameworks, and measurable targets for automated resolution
• Collaborate with Delivery, Engineering, AI, Product, and Operations teams to drive innovation and
• Build AI-enabled and autonomous service operations: Design and deploy AI-powered assistants
• Leverage AI platforms, large language models, automation tools, and knowledge assets to automate
• Establish standards for AI governance, operational controls, performance measurement, and

🎯 Requirements

• Bachelor's degree or equivalent professional experience. An advanced degree, such as an MBA, is
• 12+ years of experience leading enterprise managed services, service operations, or technology
• Demonstrated success implementing AI-driven automation, autonomous operations, or digital labor
• Experience deploying AI platforms, agentic workflows, enterprise knowledge systems, copilots, and
• Strong technical leadership and credibility across architecture, engineering, AI, operations, and
• Experience with AIOps, observability, ITOM, predictive operations, automation frameworks, and

🎁 Benefits

• Competitive compensation aligned with the skills and experience of senior-level professionals.
• Bonus opportunities.
• Benefits designed to support high-performing team members.
• Opportunity to lead global AI and automation transformation initiatives.
• Exposure to enterprise-scale ERP, cloud, and agentic AI technologies.
• Collaboration with geographically distributed teams and international stakeholders.