Sr. Director, Customer Success

📋 Description

• Define and execute the Customer Success strategy for the Americas region in alignment with
• Own regional performance against GRR, NRR, renewal rate, churn, contraction, expansion, adoption
• Establish clear operating rhythms, performance expectations, forecasting practices, and
• Segment customers by value, complexity, risk, growth potential, lifecycle stage, and strategic
• Develop scalable approaches for enterprise, strategic, commercial, and digital success customer
• Partner with Sales and Account Management to identify and execute expansion opportunities grounded

🎯 Requirements

• 10 or more years of experience in Customer Success, Account Management, Services, or a related
• At least 5 years of experience, in a senior leadership role, leading Customer Success Teams
• Demonstrated accountability for GRR, NRR, renewals, churn, expansion, or comparable commercial
• Experience leading Customer Success across a large and diverse customer base
• Proven success modernizing Customer Success operating models, processes, tools, or organizational
• Experience engaging effectively with C-level and senior executive stakeholders

🎁 Benefits

• Comprehensive health, dental and vision coverage
• Generous parental leave policies
• Access to Employee Assistance Program
• Wellness programs
• 401K with company matching
• Lifestyle Spending Account