Sr. Director of Client Success, Creator Operations & Acquisition

📋 Description

• Lead five managers/directors across Client Success, Creator Operations, and Creator Acquisition
• Own strategy for client portfolio, strengthen executive relationships, improve retention/expansion
• Executive sponsor for strategic accounts; lead reviews with Sales/Strategy/Operations to align
• Improve roster turnaround, approval rates, delivery quality, and margin protection in Creator
• Develop margin-aware creator network via agencies, talent relations, and direct acquisition to meet
• Build scalable processes and workflows to scale without heavy headcount.

🎯 Requirements

• 10+ years in client-facing roles within digital media/advertising or agencies with strong Customer
• Creator/influencer marketing experience with paid social on Meta, TikTok, Snap, Pinterest, YouTube
• Leadership experience with 30+ people across multiple functions and >3 direct reports.
• Industry background in ad tech, advertising, digital media, or agencies; agency/ad tech mix
• Enterprise sales partnership experience with 5+ years collaborating with Sales on demand generation
• Operational and commercial acumen balancing client satisfaction, revenue, speed, quality, capacity

🎁 Benefits

• Base salary: $175,000–$230,000 per year.
• Eligibility for variable compensation (bonuses/commissions) depending on role/location.
• Equity: stock options may be included.
• Transparent compensation levels based on seniority, scope, and impact.
• Remote US-based opportunity; additional perks vary by location.
• Inclusive workplace and accessibility accommodations in recruitment.