Sr. Director of CS & Creator Operations & Acquisition

📋 Description

• Lead and scale a team across CS, Creator Ops, and Creator Acquisition (5 direct reports)
• Own hiring, onboarding, and development of talent
• Set accountability frameworks for retention, expansion, delivery speed, and margin
• Run monthly cross‑functional reviews with Sales, Strategy, and Ops
• Own strategy and performance of Creator Ops to ensure speed, quality, and cost efficiency
• Drive roster metrics: TAT, 1st‑round approvals, on‑time delivery, roster margin

🎯 Requirements

• 10+ years in client‑facing roles in digital media/agency
• 1+ years in creator/influencer marketing with paid social platform knowledge
• Experience managing teams of 30+ across multiple functions
• Ad tech/Advertising/Agency background; not pure SaaS
• 5+ years partnering with sales to align on demand and growth
• Data‑driven, direct communicator with clear metrics

🎁 Benefits

• Competitive base salary with transparent compensation framework
• Bonus/stock options and role‑specific perks
• Remote work with global collaboration