Act as primary contact for Starlink Enterprise Aviation customers from contract to onboarding.
Build relationships with executives to define needs and drive revenue.
Collect and champion customer feedback to influence development.
Deliver impeccable customer service and timely issue resolution.
Retain and grow hardware and service revenue across accounts.
Lead process improvements to enhance handoffs across teams.

🎯 Requirements

Bachelor's in engineering or business; or 8+ years related experience
7+ years in a customer-facing role
Interact with airline management on technical and account issues
Experience in commercial aviation and satellite communications
Experience building long-term customer relationships
Excellent written and verbal communication; professional presentations
Experience managing significant contracts post-signing
Travel up to 30% and extended hours availability

🚚 Relocation support

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