Sr. Enterprise Account Manager, Aviation

📋 Description

• Act as primary contact for Starlink Aviation customers from contract to activation.
• Own onboarding, ongoing account management, retention, and revenue growth.
• Build exec stakeholder relationships to identify requirements and manage expectations.
• Collect and champion customer feedback to influence development and roadmap.
• Deliver impeccable service and prompt acknowledgement and resolution of issues.
• Drive revenue forecast accuracy and clearly communicate readiness, needs, and risks.

🎯 Requirements

• Bachelor's in engineering or business, or 8+ years' experience.
• 7+ years in a customer-facing role (sales, account management, or program management).
• Able to interact with airline executives and manage expectations.
• Experience across hardware and service revenue accounts with cross-functional teams.
• FAA/EASA or aerospace regulatory exposure.
• Excellent written and verbal communication and contract management skills.