Sr. IT Support Analyst

📋 Description

• Act as primary escalation point for complex hardware, software, networking, and infra issues.
• Manage and prioritize support requests per SLAs; maintain client communication.
• Monitor systems with RMM tools; address alerts, performance, updates, health.
• Perform server administration: patching, vulnerability remediation, tuning, maintenance.
• Contribute to client infra projects: cloud migrations, server upgrades, network deployments.
• Create and maintain technical docs, knowledge bases, guides, procedures.

🎯 Requirements

• College diploma or degree in CS, IT, or related field.
• Minimum 3 years IT support/help desk experience.
• Strong knowledge of Active Directory, Exchange, Microsoft 365, and Windows environments.
• Experience supporting servers, endpoints, networking, and business apps.
• Familiarity with virtualization (VMware/Hyper-V), VoIP, backup, and infra management.
• PowerShell for automation; ITIL principles; willing to obtain ITIL Foundation.

🎁 Benefits

• Competitive salary of $65,000–$75,000 with discretionary bonus.
• Comprehensive health and dental coverage plus HSA.
• Group RRSP matching program for long-term planning.
• Continuing education and tuition assistance opportunities.
• Flexible work-from-home options where applicable.
• Collaborative, inclusive, and supportive team culture.