Sr IT Support Specialist

📋 Description

• Provide senior-level, hands-on IT support, owning complex service desk issues and escalations
• Troubleshoot, deploy, configure, and support end-user hardware, software, peripherals, and
• Administer and support the Microsoft enterprise stack, including Windows desktop/server, Entra
• Troubleshoot foundational networking issues including LAN/WAN connectivity, VPN, DNS, DHCP, and
• Leverage scripting and automation, primarily PowerShell, to streamline routine tasks and improve
• Perform root cause analysis and drive continuous improvements to service desk workflows, SOPs

🎯 Requirements

• 5+ years of progressive IT support, systems support, or service desk experience, including
• Strong hands-on expertise across the Microsoft stack, including Windows desktop/server, Entra
• Strong Windows experience with working knowledge of macOS and Linux environments.
• Working scripting/automation experience, preferably PowerShell; Python or Bash experience is a plus.
• Solid understanding of networking fundamentals, including TCP/IP, LAN/WAN, VPN, DNS, DHCP, and
• Demonstrated experience with root cause analysis, service desk/process improvements, and technical

🎁 Benefits

• Health & Wellness: 100% employer-paid healthcare and pet insurance
• Financial: Competitive pay, stock options, 401(k) retirement plan, and potential year-end bonuses
• Time Off: Paid parental leave, 12 federal holidays, unlimited PTO for exempt employees, and
• Office Perks: Weekly paid office lunches and fully stocked breakrooms