Sr IT Support Specialist

📋 Description

• Provide senior-level, hands-on support for daily service desk operations, including ticket intake
• Troubleshoot and resolve complex hardware, software, and operating system issues across Windows
• Serve as the senior technical escalation point for issues the team cannot resolve, driving them to
• Own problem management: run root cause analysis on recurring and high-impact issues and drive
• Participate in a weekly on-call rotation as the after-hours escalation point for critical
• Mentor and develop junior IT support staff through ticket review, coaching, and knowledge transfer.

🎯 Requirements

• 5+ years of progressive IT support or systems support experience in an end-user or service desk
• Hands-on experience across the Microsoft stack: Windows Server, Microsoft 365, Intune policy
• Demonstrated PowerShell proficiency, with concrete examples of manual processes you have automated
• Process-oriented approach to support work, with a track record of documenting and standardizing
• Proven ability to manage a high-volume ticket workload while personally handling the most complex
• Ability to work onsite in Atlanta, GA with reliable and predictable attendance, participate in a

🎁 Benefits

• 100% employer-paid healthcare and pet insurance
• Competitive pay, stock options, 401(k) retirement plan, and potential year-end bonuses
• Paid parental leave, 12 federal holidays, unlimited PTO for exempt employees, and generous accrued
• Weekly paid office lunches and fully stocked breakrooms