Sr. Knowledgebase Writer

📋 Description

• Create, edit, update, and publish specialized, complex, or highly technical content, ensuring
• Maintain an organized structure of the knowledge base to facilitate easy navigation and quick
• Partner with subject matter experts to capture, document, and update standardized knowledge
• Perform user management tasks such as user creation, access level assignment, and password reset
• Implement improvements to knowledge bases based on end-user feedback and metrics analysis
• Conduct peer reviews for other writers and perform regular audits to ensure accuracy and relevance

🎯 Requirements

• 3+ years of experience in roles related to content management systems
• 3+ years of experience in roles related to client management
• English B2 level (oral and written comprehension)
• Expert writing, self-editing, and quality review skills with strong attention to detail
• Ability to solve problems using technical expertise, judgment, and precedents
• Expert use of content management systems and documentation tools