Sr. Lead Engineer - Customer Agent

📋 Description

• Lead architecture and design of Customer Agent core platform.
• Drive long-term strategy for conversational AI.
• Build and ship AI-powered features at scale.
• Partner with product, design, data science, and GTM.
• Decide on agent architectures, orchestration, and reliability.
• Establish observability, testing, and monitoring practices.

🎯 Requirements

• 12+ years of software engineering at scale.
• Experience shipping AI-powered products or agentic systems.
• Strong backend and distributed systems fundamentals.
• Expertise with LLM-powered apps, retrieval, and orchestration.
• Proven lead of multi-quarter technical initiatives.
• Excellent cross-functional communication.

🎁 Benefits

• Competitive base pay and equity.
• Comprehensive health, welfare, and wellbeing benefits.
• On-site role in Boston with in-office collaboration.
• Growth-focused culture with mentorship and career advancement.