Sr. Manager, Customer Advocacy

📋 Description

• Own day-to-day operations of the Klaviyo Champions program.
• Lead cross-functional projects with Marketing, Product, R and D, CS, and Partnerships.
• Surface Champion voices at key moments: product research, beta tests, case studies.
• Build and evolve the program's measurement framework and ROI.
• Strengthen program prestige and member value; help members' profiles.
• Manage the Champions budget and admin tasks.

🎯 Requirements

• 5+ years in customer advocacy, community, or related field.
• Experience running a structured advocacy or Champions program.
• Balance program prestige with operations (brand, positioning, member value).
• Strong cross-functional collaboration across Marketing, Product, R and D, and CS.
• Analytical and able to contribute to a program ROI framework.
• Excellent written and verbal communication; tell customer impact stories.

🎁 Benefits

• Generous benefits package including health and wellbeing.
• Equity and bonus potential as part of total compensation.
• Flexible, inclusive work culture; your whole self welcome.