Sr. Manager, Customer Advocacy

📋 Description

• High-visibility IC role across the Champions program.
• Represent Champions to senior stakeholders across the business.
• Own day-to-day operations: planning, recruitment, onboarding, engagement.
• Elevate program prestige and demonstrate business impact.
• Lead cross-functional projects with Marketing, PMM, Product, R&D, CS.
• Oversee budget and ROI measurement for the program.

🎯 Requirements

• 5+ years in customer advocacy, community, or customer marketing (B2B SaaS).
• Experience leading a structured advocacy or champions program.
• Cross-functional collaboration with Marketing, Product, R&D, CS.
• Ability to contribute to an ROI/measurement framework.
• Strong program management for a highly visible, complex program.
• Excellent written and verbal communication; tell a compelling customer story.

🎁 Benefits

• Generous benefits package.
• Opportunity to own a high-visibility, impact-driven program.
• Collaborative, inclusive culture and career growth.