Sr. Manager, Customer Success

📋 Description

• Lead and grow a regional APAC CS team
• Drive renewals, expansions, upsell, and retention
• Build executive relationships and manage escalations
• Monitor health and adoption; protect renewals
• Align CS with Sales, Product, Support, and Leadership
• Develop and execute strategic account plans; ensure value delivery

🎯 Requirements

• 6+ years leading enterprise CS, managed managers
• APAC regional experience required
• Proficient with CRM tools; Salesforce knowledge
• Proficient in MS Word, Excel, PowerPoint
• Demonstrated track record: renewals, retention, expansion
• Excellent communication and executive stakeholder management

🎁 Benefits

• Generous paid parental leave and flexible time off
• Medical, dental, vision insurance coverage
• Sabbatical after 5 years and other benefits
• Equal opportunity employer; remote-friendly culture