Sr. Manager, Customer Success

📋 Description

• Lead and develop a team of six Customer Success Managers
• Own retention, renewals, health, adoption, and expansions
• Manage escalations and executive relationships with key customers
• Establish scalable rhythms for reviews, renewals, health, and portfolio mgmt
• Drive AI and automation to improve customer experiences and scale
• Partner cross-functionally with Sales, Implementation, Product, Eng, and Ops

🎯 Requirements

• 7+ years in Customer Success, Account Management, or SaaS
• 3+ years leading CS/AM teams
• Proven track record in retention, renewals, and team performance
• Strong analytics using customer health metrics
• Experience partnering cross-functionally across Sales, Product, Engineering, Support, and Ops
• Experience leveraging AI, automation, or workflow tooling to boost productivity

🎁 Benefits

• 95% coverage of medical, dental, and vision
• $250 WFH setup (one-time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• $100/month Co-working and Commuter Benefit