Sr. Manager Customer Success I, RMM

📋 Description

• Use data to prioritize high-value clients and protect recurring revenue.
• Lead business reviews with C-suite execs, mapping Toast to growth and ROI.
• Keep clients happy and on board while spotting opportunities to add features.
• Dig into usage data and health scores to show value from Toast.
• Collaborate with Product and Leadership to resolve complex client issues.
• Keep Salesforce up to date for portfolio efficiency.

🎯 Requirements

• 6+ years SaaS account management; manages 25-35 accounts with multi-million revenue.
• Executive presence; excellent presentation skills to busy executives.
• Strategic problem solving; creative client solutions.
• Commercial experience; accountable for renewals or expansion with external clients.
• Nice-to-haves: hospitality/restaurant background; Salesforce, G-Suite, Slack.

🎁 Benefits

• Competitive compensation and benefits package.
• Hybrid work model with in-person collaboration.
• AI tools across disciplines to speed up admin tasks.
• Diversity, equity, and inclusion baked into our culture.
• Locations page on careers.toasttab.com to learn regional in-office expectations.