Sr. Manager, IT Service Desk & Automation (Hybrid, Bangalore)

📋 Description

• Lead India-based Service Desk and IT Automation operations
• Hands-on work: scripting, automation builds, ticket resolution
• Mentor team and drive automation maturity across global support
• Manage Service Desk, SOC, and IT Automation Eng teams to advance automation
• Report to Director of End User Systems; collaborate with US managers
• Lead AI-augmented workflows such as intelligent ticket triage

🎯 Requirements

• 8+ years in IT engineering or Service Desk with automation
• 4+ years leading technical support teams in distributed orgs
• PowerShell or Python proficiency; automation scripting
• Freshservice or similar ITSM with workflow and API integrations
• AI/LLM integration into IT workflows via API/SDK
• Active Directory, M365, Jamf, and endpoint management (Intune/Jamf)

🎁 Benefits

• Equal Opportunity Employer
• Hybrid work model with cross-timezone collaboration
• Opportunities for career growth and leadership development
• Collaborative, globally distributed teams