Sr. Manager, Solution Design & Realization

📋 Description

• Drive net new ACV growth in assigned industry verticals through solution-led engagement
• Shape and drive art of possible in solution design with AI-first approaches
• Build AI-native market intelligence workflows to synthesize signals from various sources
• Maintain deep expertise in industry trends by engaging with partners, analysts, and thought leaders
• Lead structured discovery sessions and interviews with customers, partners, and industry experts
• Consolidate existing insights and assets across ServiceNow teams

🎯 Requirements

• 9+ years of progressive experience in solution architecture, design thinking, user research
• Proven expertise in qualitative research methodologies and quantitative analysis (Power BI
• Proven ability to connect user value, product capability, and business outcomes
• Exceptional executive presence with facilitation, communication, and storytelling skills
• Hands-on experience with AI and modern design tools, including prompting, agent building
• Demonstrated ability to take an idea from concept to working solution using AI-native tools

🎁 Benefits

• Equity (when applicable)
• Variable/incentive compensation and benefits
• Competitive On Target Earnings (OTE) structure for sales positions
• Health plans
• Flexible spending accounts
• 401(k) Plan with company match