Sr. Partner Onboarding & Success Manager

📋 Description

• Own the post-signature partner onboarding and readiness journey, coordinating cross-functionally
• Build structured readiness tracks tailored to distinct partner types like resellers, MSPs, and
• Guide partners through operational transaction steps, including setting up customer organizations
• Serve as a practical, trusted advisor to partner teams, verifying their operational capability and
• Track onboarding milestones, partner capability demonstrations, and friction points, maintaining
• Identify recurring operational or technical friction for partners and surface feedback to internal

🎯 Requirements

• At least 8+ years of experience in partner onboarding, technical customer success, implementation
• Experience guiding external organizations through complex software platforms
• Clear, practical communication skills with a track record of explaining technical workflows to
• Excellence in cross-functional coordination across internal teams such as Sales, Support, Solutions
• Diagnostic approach to problem-solving, determining whether a partner blocker is technical
• Authorized to work in the United States

🎁 Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Accounts for health and dependent care expenses
• Membership to Modern Health for mental health and wellness
• Paid parental leave
• Company-sponsored life and disability insurance
• Competitive equity grants