Sr. Principal Customer Risk & Retention Strategy Manager

📋 Description

• Lead retention programs across the customer lifecycle.
• Design churn forecasting and predictive risk models with Data Science.
• Lead churn analysis and root cause actions; translate to playbooks.
• Develop health scoring frameworks embedded in renewal workflows.
• Scale risk mitigation through automation and cross-functional design.
• Create practical risk mitigation programs with repeatable workflows.

🎯 Requirements

• 15+ years in Customer Success, Sales, Sales Ops, or SaaS
• 5+ years in people and/or program management
• Bachelor's degree, MBA preferred
• Willing to travel periodically for onsite meetings
• Deep SaaS retention strategy experience with churn reduction ownership
• Strong analytical and forecasting with Data Science collaboration

🎁 Benefits

• Employer subsidized medical/vision and dental coverage
• 401k match to help you save (50% up to 6% of eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US life insurance, short-term and long-term disability
• Teleworking options from any registered location in the US