Sr. Process Specialist - Vendor Management (Starlink)

📋 Description

• Own the health of the authorized installer network in your region, acting as the primary
• Identify, assess, and establish partnerships with authorized installers aligned with business
• Hold vendors accountable to contracted SLAs (quality, cycle time, coverage, customer experience)
• Own the quarterly budget for your region, including partner spend, capacity planning, and cost
• Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance
• Monitor partner service quality and ensure compliance with company standards and customer

🎯 Requirements

• Bachelor’s degree in engineering, business, or a related discipline
• 5+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract
• Experience managing vendor or partner relationships after onboarding, not only sourcing new
• 7+ years of experience in vendor management, procurement/sourcing, supply chain, or channel
• Demonstrated success holding vendors to SLAs and recovering underperforming partners
• Experience owning a P&L, regional budget, or similar commercial target

🎁 Benefits

• Base salary
• Long-term incentives in the form of company stock or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan