Sr. Product Enablement Specialist

📋 Description

• Take ownership of complex, high-priority white-label mobile application cases, including advanced
• Manage sensitive or escalated agency owner cases from investigation through resolution, ensuring
• Lead root-cause investigations into recurring technical and operational issues, determining whether
• Coordinate high-impact escalations with Product and Engineering teams, providing detailed
• Act as a central coordination point across Support and Billing teams when customer issues involve
• Serve as the primary escalation resource for Product Enablement Specialist I and II team members

🎯 Requirements

• Typically 4–7 years of experience in product enablement, technical operations, SaaS support, mobile
• Advanced working knowledge of the Apple and Google mobile application ecosystems, including
• Strong understanding of Apple Developer, App Store Connect, Google Play Console, certificates
• Proven ability to troubleshoot complex build and submission failures, app store rejections, account
• Strong root-cause analysis skills, with the ability to investigate issues across multiple systems
• Working knowledge of APIs, JSON and configuration files, authentication and access management

🎁 Benefits

• Remote work arrangement in India.
• Opportunity to develop advanced expertise in mobile app operations across iOS and Android
• Meaningful ownership of complex technical cases and high-impact customer escalations.
• Opportunities to mentor colleagues, support team development, and influence operational best
• Cross-functional collaboration with Product, Engineering, Support, and Billing teams.
• Opportunities to contribute to automation initiatives, process improvements, and scalable technical