Sr. Product Manager - Conversations

📋 Description

• Own the strategy, roadmap, priorities, and business outcomes for a defined area of the
• Conduct 4–6 agency customer calls per week to uncover underlying needs, validate problems, and
• Analyze customer interviews, support tickets, and feedback to identify recurring pain points
• Translate customer problems into existing, enhanced, or new product capabilities, developing clear
• Create high-fidelity prototypes and validate concepts with customers and internal stakeholders
• Define product requirements, write clear and actionable PRDs, and collaborate with engineering and

🎯 Requirements

• 7–9 years of Product Management experience, ideally within B2B SaaS environments.
• Proven experience working on communication or messaging products, such as unified inboxes
• Demonstrated success launching customer-facing features that positively impact activation
• Experience building products for agencies, multi-tenant platforms, or white-label solutions.
• Familiarity with preparing data, insights, and narratives for business reviews and annual planning.
• Strong customer communication skills, with the ability to conduct interviews confidently

🎁 Benefits

• Fully remote position based in India.
• Opportunity to work in a global, remote-first organization with teams across 10+ countries.
• Significant ownership over product strategy, execution, and measurable business outcomes.
• Opportunity to develop and launch AI-native communication features at scale.
• Collaboration with cross-functional teams across product, engineering, design, marketing, and
• Exposure to a high-scale SaaS platform serving agencies, entrepreneurs, and SMBs worldwide.