Sr. Product Manager - Reputation Management

📋 Description

• Define the vision, strategy, north-star metrics, and 12–18 month roadmap for Reputation Management
• Drive review acquisition through automated campaigns, multi-channel requests, personalization
• Build AI-driven review reply experiences, including personalized responses, brand voice
• Create automation-first workflows for review requests, sentiment-based routing, escalations
• Improve review monitoring, aggregation, moderation, collaboration, and multi-location management
• Deliver reputation reporting, sentiment analysis, AI-generated insights, benchmarking, and

🎯 Requirements

• 7+ years in product management, scaling 0-1 products, B2B SaaS experience or building any AI
• Strong analytical and technical fluency: comfortable partnering with Engineering/Data on data
• Proven track record of moving business metrics (retention, expansion, adoption, support deflection
• Demonstrated ability to lead without authority, influence cross-functional partners, and drive
• Excellent written and verbal communication; can create crisp narratives for executives and

🎁 Benefits

• We take care of our team so our team can take care of our users
• It’s never somebody else’s job - Take ownership as a company owner
• We are passionately focussed on adding value for our users
• We deliver fast using lean principles (Agile framework). We go to market in weeks instead of
• A good innovative idea always gets tested and we deliver based on feedbacks
• We embrace that improvement is constant and iterative.