Sr. Professional Services Specialist

📋 Description

• Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset
• Deliver Professional Services engagements, providing technical expertise and strategic consulting
• Support customer-facing deployments, implementations, or technical engagements
• Collaborate with cross-functional teams including Customer Success, Support, Product Engineering
• Help customers achieve measurable business outcomes and accelerate time to value

🎯 Requirements

• Bilingual proficiency in Mandarin Chinese and English
• Complete knowledge and practical application of principles, practices, and methodologies within
• Strong analytical and troubleshooting skills
• Proven ability to work independently as a self-starter
• Experience supporting customer-facing deployments, implementations, or technical engagements
• Clear written and verbal communication skills

🎁 Benefits

• Bonus: Experience with security, cloud, or enterprise infrastructure technologies
• Bonus: Prior work in post-sales, consulting, or customer success environments
• Bonus: Demonstrated ability to take on projects of increasing scope and complexity
• Bonus: Passion for continuous improvement, customer satisfaction, and team collaboration