Sr Professional Services Strategy & Ops Program Manager

📋 Description

• Administer and optimize Rocketlane PSA: Act as the operational owner for Rocketlane configuration
• Lead services resource management: Run the operating cadence for staffing, capacity planning
• Coordinate partner and subcontractor delivery operations: Run the operating process for
• Streamline partner program intake: Manage partner program submissions and operational requests with
• Build operational reporting and delivery insights: Develop recurring dashboards, scorecards, and
• Improve scalable operating rhythms: Partner with Professional Services, Customer Success, Finance

🎯 Requirements

• Experience applying AI-enabled tools or automation to improve operating workflows, decision
• 3–5 years in Professional Services Operations, Revenue Operations, Partner Operations, PMO
• Hands-on proficiency with PSA, CRM, or project delivery systems; Rocketlane experience is strongly
• Working knowledge of SaaS Professional Services metrics such as utilization, capacity, backlog
• Background supporting partner-led or subcontracted delivery models, including intake, onboarding
• Strong analytical skills with the ability to synthesize data from multiple systems, identify