Sr. QA Consultant, Amazon Connect / Contact Center QA

📋 Description

• Design and execute functional, integration, regression and UAT test scenarios for Amazon Connect
• Translate Lucidchart/Visio IVR flow diagrams and requirements into detailed test scripts, ensuring
• Test DTMF, speech/ASR, Amazon Lex, self-service journeys, authentication, ANI lookup, error/timeout
• Validate routing profiles, queues, skills, priorities, agent states, hold/transfer/whisper flows
• Test telephony fundamentals including PSTN/DID/toll-free, IVR, ACD, WebRTC, SIP, call recording and
• Validate Amazon Connect Agent and Supervisor workspaces and use the Amazon Connect Endpoint Test

🎯 Requirements

• 5+ years of overall QA/testing experience, including 3+ years in contact center, CTI, IVR
• Strong hands-on Amazon Connect testing experience, preferably with complex IVR and self-service
• Proven ability to read Lucidchart/Visio IVR designs and independently convert them into
• Strong understanding of IVR, ACD/routing, DTMF, ASR, PSTN, DID/toll-free, call recording and
• Hands-on experience with Amazon Connect Admin workspace and AWS Console, including Lambda
• Experience testing Amazon Connect Agent/Supervisor workspace and Chat.

🎁 Benefits

• Remote & In-Person work options
• Travel opportunities with up to 25% travel commitment
• Flexibility in work hours
• Collaborative environment with open communication
• Regular celebrations and team events