Sr. QA Consultant, Amazon Connect / Contact Center QA

📋 Description

• Design and execute functional, integration, regression, and UAT testing for Amazon Connect contact
• Translate Lucidchart and Visio IVR flow diagrams, technical designs, and business requirements into
• Validate DTMF, speech/ASR, Amazon Lex, authentication, ANI lookup, error and timeout handling
• Test core telephony capabilities including PSTN, DID and toll-free numbers, ACD, WebRTC, SIP, call
• Test AWS integrations involving Lambda, DynamoDB, S3, Amazon Lex, Contact Flows, Contact Lens, and
• Perform end-to-end API and integration testing across Amazon Connect, Salesforce, and third-party

🎯 Requirements

• 5+ years of overall QA/testing experience, including at least 3 years working with contact centers
• Strong hands-on experience testing Amazon Connect, preferably across complex IVR, self-service, and
• Proven ability to independently interpret Lucidchart or Visio IVR designs and convert them into
• Strong knowledge of IVR, ACD/routing, DTMF, ASR, PSTN, DID/toll-free services, call recording
• Hands-on experience with the Amazon Connect Admin workspace and AWS Console, including Lambda
• Experience testing Amazon Connect Agent/Supervisor workspaces and Chat

🎁 Benefits

• Remote work opportunity available in India, specifically for candidates based in Bengaluru
• Flexible working culture focused on outcomes rather than rigid working hours
• Opportunity to work on advanced cloud, AI, Salesforce, and Amazon Connect technologies
• Exposure to complex enterprise customer experience and contact center transformation projects
• Collaboration with experienced technical, consulting, and delivery professionals
• Opportunities to contribute to emerging generative AI and AI-agent initiatives