Sr. Quality Manager | Consumer Produce/Packaged Goods Vertical

📋 Description

• Develop, implement, and maintain quality management systems, policies, and procedures aligned with
• Lead and mentor a team of Quality Analysts and other quality professionals, fostering a culture of
• Identify, prioritize, and lead process improvement initiatives using methodologies such as Six
• Collaborate with operations, customer service, and other departments to streamline workflows
• Monitor and evaluate the effectiveness of implemented improvements, adjusting strategies as needed.
• Define and track key performance indicators (KPIs) for quality and process efficiency.

🎯 Requirements

• Minimum 5-7 years of experience in quality assurance, process improvement, or related discipline
• At least 3 years of direct experience in customer service, consumer support, delivering white-glove
• Proven expertise in process improvement methodologies (e.g., Six Sigma, Lean) and quality
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Power BI
• Excellent communication, leadership, and interpersonal skills.
• Experience managing audits, compliance, and corrective action plans.

🎁 Benefits

• All information kept confidential according to EEO guidelines.