Sr. Sales Engineer – Agentic AI for CX

📋 Description

• Own the technical sales engagement from first discovery through technical win.
• Lead deep discovery on customers’ CX tech stack, AI agents, quality and compliance risks, and
• Design closed-loop assurance solutions that test, monitor, and observe customers’ AI agents across
• Deliver tailored demos, overviews, and workshops that connect the platform to customers’ AI agent
• Scope and run POCs that validate the platform against customer success criteria.
• Quantify the cost of AI failure and the efficiency gained through assurance for executive buyers.

🎯 Requirements

• 5+ years in pre-sales or solutions engineering with C-level and VP-level stakeholders.
• Solid understanding of the CX tech stack, including CCaaS, IVR, CRM, and digital channels.
• Strong, proven experience with how AI agents and agentic workflows are built, deployed, and behave
• Deep knowledge of the agentic tech stack: LLMs, RAG, tool calling, orchestration, and MCP.
• Advanced prompt engineering skill, from reading agent system prompts to crafting adversarial test
• Strong grasp of AI agent quality and compliance monitoring: evaluation, hallucination detection

🎁 Benefits

• Competitive pay and comprehensive benefits
• Flexible work options
• Recognition programs
• Focus on employee well-being