Sr. SSC Specialist

📋 Description

• Act as main frontliner of customer support --responds to customer queries and concerns in timely
• Reviews ads posted by customers, ensuring quality and making recommendations to help promote
• Analyzes and reports product malfunctions as received from customers and work with respective tech
• Share feature requests with relevant product teams and effective workarounds with team members for
• Assist in training junior members of the team

🎯 Requirements

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 2 years of working experience in a customer service / shared services role handling emails
• Preferably with International call-handling experience
• Excellent oral and written communication skills a must. Able to communicate with different levels
• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when
• Team player and adaptable to change/fast paced environment.