Sr. SSC Specialist

📋 Description

• Act as main frontliner of customer support --responds to customer queries and concerns in timely
• Reviews ads posted by customers, ensuring quality and making recommendations to help promote
• Analyzes and reports product malfunctions as received from customers and work with respective tech
• Share feature requests with relevant product teams and effective workarounds with team members for
• Assist in training junior members of the team

🎯 Requirements

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 2 years of working experience in a customer service / shared services role handling emails
• Preferably with International call-handling experience
• Excellent oral and written communication skills a must. Able to communicate with different levels
• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when
• Team player and adaptable to change/fast paced environment.

🎁 Benefits

• At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and
• We know teams with diverse ideas, experiences and perspectives are more creative and are critical
• Should you require any specific support or adjustments throughout the recruitment process and
• For this role, only those with eligible right to work will be considered.
• SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be