Sr Staff Business Systems Analyst

📋 Description

• Facilitate requirements gathering and process mapping workshops; perform gap analysis (as-is
• Participate in end-to-end activities related to implementation planning including project
• Help personalize and humanize the customer experience while at the same time accomplishing future
• Document the customer journey and identify ways to improve existing customer pain points based on
• Help uncomplicate the work environment of tomorrow by forecasting scalable solutions and when they
• Work with the business, design, engineering, and product teams to create digital transformation

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• 12+ years of experience as a Business Analyst with verifiable experience working directly with
• Passion for technology and new ideas to improve the way people work using our products
• Experience defining the customer experience and personalizing the user journey across a cloud
• Experience creating and improving processes solutions optimization and scalability
• Ability to tell our digital transformation story to the wide audience