Sr. Staff Design Strategist, Customer Enablement

📋 Description

• Own the strategy and execution for external (customer, partner, implementer) experience enablement.
• Work cross-functionally with teams across ServiceNow to identify/aggregate/build/publish content
• Evangelize and publicize enablement content externally through social media, events, and our online
• Partner with the Design Enablement team to align internal and external programs, roadmap, and
• Build relationships with our external partners to drive and effect change that results in a strong
• Build and lead relationships with customer teams (admins, developers, execs, designers, etc) to

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• 8+ years of experience in UX roles (product design/user research), with a strong focus in scalable
• 5+ years implementing an enterprise workflow platform with a human-centric approach.
• 2+ years direct experience implementing the ServiceNow AI Platform.
• Strong writing, facilitation, teaching, and communication skills at all levels: from C-suite to
• Strong experience in managing high pressure situations requiring diplomacy.

🎁 Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP