Sr. Staff Design Strategist, Customer Enablement

📋 Description

• Design and deliver enablement that teaches UX and service design to implementers, adapted for
• Own the content strategy and get enablement into the hands of implementers via events, social
• Work cross-functionally with teams across ServiceNow to develop content and identify evolving UX
• Partner with the Design Enablement team to align internal and external programs, roadmap, and
• Build relationships with ServiceNow's implementation partners to drive and effect change that
• Establish relationships with customers' ServiceNow teams to identify enablement needs focused on

🎯 Requirements

• 8+ years of UX experience in design or user research roles, with a focus on scalable enterprise
• 2+ years direct experience implementing the ServiceNow AI Platform.
• Experience leveraging or critically evaluating how to integrate AI into work processes
• Previous work applying UX and service design methods to complex enterprise platform problems, and
• Experience teaching UX methods to people without design backgrounds, such as engineers
• Strong writing, facilitation, teaching, and communication skills at all levels: from C-suite to

🎁 Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs