Sr. Support Analyst

📋 Description

• Provide first-level technical support to employees by diagnosing and resolving issues involving
• Manage incoming support calls and email tickets in a high-volume service desk environment, aiming
• Deliver timely, accurate, and secure technical solutions while maintaining a customer satisfaction
• Apply security best practices to all relevant support activities, including user identity
• Handle routine identity and access management requests using tools such as Active Directory and
• Identify suspicious activity, phishing concerns, and potential endpoint security threats

🎯 Requirements

• A minimum of 5 years of customer-facing experience, preferably in phone-based technical support, IT
• An associate degree or higher in Computer Science, Information Systems, or a related technical
• Foundational knowledge of IT security principles, including identity and access management, Active
• Proficiency with Windows operating systems, Google Workspace, and Microsoft Office applications.
• Hands-on experience troubleshooting PC hardware, network connectivity, TCP/IP, LAN/WAN, Wi-Fi
• Familiarity with Windows Registry settings, .ini file configurations, Control Panel settings, and

🎁 Benefits

• Competitive compensation: Hourly pay ranging from $30 to $36 USD, depending on experience
• Comprehensive healthcare: Medical, dental, and vision insurance.
• Health spending options: Employer contributions to a Health Savings Account (HSA) and Flexible
• Retirement savings: Immediately vested 401(k) plan with employer matching contributions.
• Paid time off: Paid vacation, personal days, and sick leave.
• Family support: Paid maternity and paternity leave for eligible US employees.