Provide Level 1 IT/HR Helpdesk support; SME for day-to-day ops.
Zoho Absence Management, Zendesk or ServiceNow IT ticket triage.
Understand employee life cycle: data management, time/expense, transfers, changes.
Organize and maintain employee records in our platform and HR forms.
Benefits administration for customers and professionals.
Communicate effectively with professionals and customers to resolve queries.

🎯 Requirements

8+ years in Global Shared Services; 4–6 yrs across APAC/EMEA/US.
2+ yrs in Global HR Shared Service with IT Helpdesk focus.
Proficient English; strong problem-solving and HR policy knowledge.
IT Helpdesk background with Zoho IT Helpdesk and related tools.
Experience with real-time chat bots and quick response times.
Customer-oriented; adaptable to diverse global customers and tickets.

🎁 Benefits

Paid parental leave, flexible time off, medical/dental/vision, sabbatical after 5 years.

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