Serve as a Dragos Platform power user to customers, helping them achieve success with the technology
Build strong customer relationships with key stakeholders
Address customers' technical requests and proactively resolve issues
Provide technical advice and guidance for successful product adoption
Manage customer expectations and hold them accountable
Act as the internal champion, knowing who to engage for assistance

🎯 Requirements

4+ years of experience in enterprise cybersecurity as a SOC analyst or cybersecurity engineer
Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT)
Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts
Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
Customer-first attitude and active listening skills
Critical thinking and problem-solving skills

🎁 Benefits

OTE $140,000
Competitive Equity Package
Comprehensive Benefits Plan

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