Sr Technical Support Consultant

📋 Description

• Provide remote application support to hospital IT staff and other healthcare clients.
• Independently investigate complex product and application issues, identify root causes, and
• Manage incidents and service requests throughout their lifecycle, maintaining accurate case notes
• Handle priority incidents and participate in P1/P2 escalations, incident calls, and bridge calls as
• Troubleshoot SQL Server and T-SQL issues, including query execution, data validation, failed jobs
• Investigate Windows Server and application-environment issues involving services, scheduled tasks

🎯 Requirements

• Typically 5+ years of experience in technical support, software support, or a related role.
• Strong practical SQL skills, including writing and troubleshooting queries and working with SQL
• Experience investigating common SQL Server issues, including failed jobs, query performance, and
• Working knowledge of Windows Server support, including services, scheduled tasks, permissions
• Demonstrated ability to troubleshoot software applications and analyze complex customer-reported
• Understanding of software development and support lifecycles, including defect identification

🎁 Benefits

• Competitive compensation and benefits package.
• Flexible working arrangements, including work-from-home and/or office options.
• Supportive, collaborative, and people-focused workplace culture.
• Opportunities for professional development and continuous learning.
• Exposure to a diverse range of software businesses, industries, and technical environments.
• Long-term organizational stability combined with an entrepreneurial and autonomous working