Sr Technical Support Engineer I

📋 Description

• Work with Law Enforcement customers to ensure a stellar Axon experience.
• Triaging and prioritizing agency change and feature requests with Axon teams.
• Provide frontline email and phone support for complex technical issues as needed.
• Research, diagnose, troubleshoot, and provide solutions for Axon device and system issues with
• Follow up to ensure systems are fully functional after troubleshooting.
• Log and provide detailed notes on each customer interaction; develop knowledge base articles.

🎯 Requirements

• Bachelor’s degree in IT, CIS or related field or equivalent experience/certifications.
• Minimum 3 years of Technical Support experience.
• Minimum 3 years of SaaS experience.
• Familiarity with mobile app ecosystems (iOS/Android), app distribution, and debugging tools (e.g.
• Operational knowledge of computer/server hardware, OS, and storage devices.
• Network/telecom certifications (e.g., CCNA, CompTIA Network+) are a plus.

🎁 Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off; paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness programs; emotional and mental wellness support.
• Learning & Development programs; Employee Resource Groups.
• Snacks in offices.