Sr Technician, Site Services

📋 Description

• Deliver high-level, hands-on technical support across diverse client offices and workplace
• Act as the primary field escalation point to troubleshoot and resolve intricate hardware, network
• Maintain a premium, high-touch service approach during all client interactions, ensuring
• Audit and enforce cleanliness, cable management, and hardware labeling standards across client
• Diagnose and resolve complex physical and system-level issues involving end-user hardware (laptops
• Manage and troubleshoot local configurations related to M365, Entra ID (Azure AD), and email

🎯 Requirements

• 10+ years of hands-on field technician or onsite IT support experience, preferably within an MSP or
• Proven experience serving as a senior or lead technician responsible for guiding junior staff.
• Strong working knowledge of Windows/Mac OS, Microsoft 365, Entra ID (Azure AD), and basic
• Must have valid driver’s license, reliable transportation, and willingness to travel regularly
• Relevant industry certifications (e.g., CompTIA A+/Network+, Microsoft Certified: Modern Desktop
• Experience supporting financial services, banking, or wealth management clients is preferred

🎁 Benefits

• Exposure to a diverse array of technologies.
• Internal opportunities for career advancement.
• Part of a team of experienced technicians that aim to deliver exceptional service.
• Competitive compensation.
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
• Opportunities to further technical education through online courses.