Added
14 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

data analysis process improvement excel microsoft office customer experience

📋 Description

  • Partner with Head of Support to drive customer and partner satisfaction.
  • Lead and develop a team of Support Leads for high performance.
  • Drive strategic initiatives to improve the support experience.
  • Analyze operational data and feedback to identify opportunities.
  • Collaborate with Content, Training, and Quality teams to improve processes.
  • Introduce new ways of working and encourage continuous improvement.

🎯 Requirements

  • Excellent verbal and written communication in English and Romanian.
  • 3–5 years of people leadership in Customer Support or operations.
  • Passion for creating outstanding customer experiences and developing high-performing teams.
  • Strong coaching and leadership to motivate and develop others.
  • Experience using data to identify trends and drive improvements.
  • Analytical skills with proficiency in Excel and MS Office.
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