Staff Customer Success Manager

📋 Description

• Manage post-sales relationships across a portfolio of high-value enterprise accounts, acting as the
• Partner with customers and internal service teams to define success criteria, establish onboarding
• Drive product adoption among key stakeholders through structured engagement, regular meetings
• Demonstrate ongoing customer value by identifying opportunities to improve adoption, strengthen
• Proactively identify risks, resolve obstacles, and use customer health indicators and success
• Maintain accurate, detailed records of customer interactions, account health, risks, and success

🎯 Requirements

• Extensive experience in customer success, particularly managing complex enterprise accounts and
• A proven track record of supporting large organizations, ideally those with more than 20,000
• Strong customer advocacy skills and a genuine commitment to helping customers achieve meaningful
• Solid technical aptitude and the ability to understand complex challenges, explain solutions
• Excellent written and verbal communication skills, with the ability to adapt messaging to different
• Strong analytical thinking, attention to detail, and the ability to identify customer risks and

🎁 Benefits

• Restricted Stock Units (RSUs), subject to applicable eligibility and plan terms.
• Employee Stock Purchase Plan (ESPP).
• Competitive leave benefits.
• Gender-neutral parental leave.
• Medical and insurance benefits.
• Employee Assistance Program (EAP).