Staff Customer Success Manager

📋 Description

• Engage with customers primarily through inbound requests.
• Onboard new customers by validating needs, timelines, challenges, and risks.
• Drive adoption via hands-on demos and technical workshops.
• Periodic health-check reviews of Kong implementation.
• Build strong relationships and act as a trusted technical advisor.
• Participate in renewal/expansion discussions for technical input.

🎯 Requirements

• Excellent communication skills and ability to concisely articulate complex technical issues and solutions.
• Practical working knowledge of APIs and microservices architectures.
• Previous experience with Kubernetes and Cloud technologies (AWS, GCP, Azure).
• Storytelling with data to articulate business value realised through Kong products.
• Strong collaboration and teamwork with cross-functional teams (sales, product, engineering, marketing, support, etc.) to represent the voice of the customer.
• Experience managing multiple projects at a time while delivering results across initiatives (expansion, satisfaction, adoption, retention).