Staff Customer Support Advocate

📋 Description

• Deliver expert frontline customer support, handling complex cases and setting a high standard for
• Investigate and troubleshoot challenging technical issues, providing clear, effective solutions
• Lead strategic initiatives that improve customer satisfaction, optimize support workflows, and
• Partner with product managers and internal stakeholders as a subject matter expert, sharing
• Develop comprehensive educational resources, including videos, documentation, quizzes, and internal
• Mentor colleagues and encourage knowledge sharing to improve team performance, onboarding, and

🎯 Requirements

• At least 7 years of experience in customer-facing roles, preferably within the
• A strong track record of delivering high-quality frontline customer support and maintaining
• Advanced technical troubleshooting skills, with the ability to investigate and resolve complex
• Demonstrated ability to balance day-to-day support demands with strategic projects and longer-term
• Experience taking ownership of initiatives that improve support processes, workflows
• Proven ability to mentor colleagues and facilitate knowledge sharing through product training, peer

🎁 Benefits

• Competitive compensation: For US-based employees, the stated gross salary range is approximately
• Equity opportunity: Eligibility for restricted stock units (RSUs), with a stated grant value of up
• Performance-based rewards: Eligibility for additional performance share units (PSUs), with a stated
• Generous time off: 35 days off per year, including flexible use of public holidays, plus parental
• Mental health support: Complimentary access to therapists and emotional support services.
• Peer recognition: A virtual rewards program where recognition coins can be redeemed for gift cards