Staff Data Analyst

📋 Description

• Own annual operating plan and capacity planning through data modeling and validation that support
• Build and maintain utilization and team-performance scorecards, including automated alerting that
• Analyze Support Economics, including cost-per-ticket modeling, self-service savings, and product
• Develop performance indexes and heatmaps that identify product areas and customers using the most
• Lead dashboarding for AI adoption and return on investment, measuring the business impact of
• Partner with go-to-market teams on predictive analytics and churn-prevention models that identify

🎯 Requirements

• Experience as a business intelligence analyst, analytics engineer, or in a similar data role
• Experience partnering with Technical Support, Business Operations, Product Engineering, or similar
• Fluency in SQL, including complex multi-table joins, grouping and aggregation, common table
• Hands-on experience building dashboards and reports in Zendesk Explore, Tableau, Looker, or similar
• Translate ambiguous business questions into structured analytical frameworks.
• Present findings clearly to technical and non-technical stakeholders.

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave