Staff Design Researcher

📋 Description

• Lead end-to-end mixed-methods research programs across generative, evaluative, and continuous discovery phases, including in-depth interviews, contextual inquiry, diary studies, concept testing, and large-scale quantitative studies.
• Design and execute quantitative research initiatives including NPS surveys, attitudinal studies, segmentation, and benchmarking, using platforms such as Qualtrics and DScout to surface member sentiment at scale.
• Translate research findings into clear, actionable insights and product-shaping recommendations; develop exec-ready deliverables including frameworks, journey maps, personas, and strategic briefs.
• Partner with Product, Design, and Clinical teams to define research agendas, scope studies, and embed member insights early in the product development lifecycle.
• Serve as the research authority on member populations navigating mental health challenges, applying healthcare and behavioral science context to study design, recruitment, and ethical considerations.
• Drive research operations best practices including participant recruitment, incentive compliance, consent processes, and repository management to support a scalable, high-quality research function.

🎯 Requirements

• 5+ years of experience in design research, UX research, or a related field, with demonstrated ability to independently lead complex, multi-method research programs.
• Strong mixed-methods fluency with expertise in both qualitative approaches (interviews, diary studies, contextual inquiry, usability testing) and quantitative methods (surveys, NPS, attitudinal measurement, statistical analysis).
• Hands-on experience with research and survey platforms including Qualtrics, DScout, UserTesting, User Interviews, or comparable tools.
• Demonstrated experience designing and analyzing NPS programs and member satisfaction studies, including experience translating survey data into product strategy.
• Exceptional ability to synthesize complex findings into compelling narratives and present to cross-functional and senior stakeholders with clarity and confidence.
• Strong cross-functional collaboration skills with experience partnering across Product, Design, Engineering, and Clinical functions.

🎁 Benefits

• Comprehensive healthcare coverage
• Stock awards
• Monthly wellness stipend
• Retirement savings match
• Lifetime Headspace membership
• Generous parental leave