Staff Enablement Technical Trainer

📋 Description

• Write enablement content: call scripts, objection-handling playbooks, value-selling frameworks, QBR
• Design and deliver structured training programs (live and self-serve) covering customer
• Analyze recorded customer calls to identify skill gaps, evaluate talk-track adoption, and refine
• Partner with BI/analytics to translate account health and churn-risk data into practical talk
• Lead onboarding enablement for new CSM hires and run continuous skill-refresh sessions.
• Build a certification or skills-assessment process to measure enablement effectiveness.

🎯 Requirements

• 10-12 years combined experience in sales enablement, instructional design, or B2B SaaS training
• Proven experience designing and delivering live training for customer-facing teams (in-person and
• Strong grounding in value-selling methodology tailored to renewals and retention
• Exceptional written and spoken English
• Experience in SaaS renewals and customer success contexts
• Comfortable using AI writing/content tools

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)