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📋 Description

  • Own critical customer case escalations end-to-end, including deep root cause analysis and
  • Act as one of the technical escalation points for Infinia incidents — especially in production
  • Lead war rooms, live incident bridges, and cross-functional response efforts with other
  • Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate
  • Become a subject-matter expert on Infinia internals: metadata handling, storage fabric interfaces
  • Reproduce complex customer issues and propose product improvements or workarounds.

🎯 Requirements

  • 8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
  • Deep understanding of file systems (S3, POSIX, NFS), storage performance, and Linux kernel
  • Scripting and Coding using Python, Go, C++
  • Proven debugging skills at system/protocol/app levels (e.g., strace, tcpdump, perf).
  • Hands-on experience with troubleshooting on Linux.
  • Exposure to RDMA, NVMe-oF, or high-performance networking stacks.
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